LIFETIME GUARANTEE

We stand behind the quality of our products. That’s why we offer a Lifetime Guarantee on all our jewelry.

What does “Lifetime Guarantee” mean?

Our Lifetime Guarantee covers any manufacturing or material defects for a period of 5 years from the date of purchase. If your product breaks or shows a fault due to a manufacturing defect within this time, we will repair or replace it free of charge.

What’s covered?

  • Defects in materials or craftsmanship
  • Structural failures not caused by misuse

What’s not covered?

  • Accidental damage, loss or theft
  • Damage from misuse or improper care

How to make a claim:

  1. Email us at info@artveux.com with your order number and a photo of the issue.
  2. If the issue falls under the guarantee, we will offer a repair or replacement – at no cost to you.

Your statutory rights under consumer law remain unaffected by this guarantee.