LIFETIME GUARANTEE
We stand behind the quality of our products. That’s why we offer a Lifetime Guarantee on all our jewelry.
What does “Lifetime Guarantee” mean?
Our Lifetime Guarantee covers any manufacturing or material defects for a period of 5 years from the date of purchase. If your product breaks or shows a fault due to a manufacturing defect within this time, we will repair or replace it free of charge.
What’s covered?
- Defects in materials or craftsmanship
- Structural failures not caused by misuse
What’s not covered?
- Accidental damage, loss or theft
- Damage from misuse or improper care
How to make a claim:
- Email us at info@artveux.com with your order number and a photo of the issue.
- If the issue falls under the guarantee, we will offer a repair or replacement – at no cost to you.
Your statutory rights under consumer law remain unaffected by this guarantee.